Refund Policy

Refund Policy


At DS2 ACTFIT, we strive to provide secure and reliable storage solutions. Because our locker rentals are provided on a reservation and availability basis, we maintain a strict refund policy.

1. General Policy

All locker rental purchases are final. Refunds, credits, or prorated returns are not provided for:

  1. Early termination of the rental period by the user.
  2. Failure to use the locker during the reserved time.
  3. Change of mind or accidental bookings.

2. Eligibility for Refund

A refund will only be issued if a technical or mechanical failure on our part prevents you from accessing your rented locker. This includes:

  1. System Malfunction: The electronic keypad or app interface fails to respond.
  2. Hardware Failure: The locker door is jammed or the locking mechanism is broken.
  3. Double Booking: A system error assigned the same locker to multiple users simultaneously.

3. How to Claim a Refund

If you are unable to access your locker, you must follow these steps to be eligible for a refund:

  1. Immediate Notification: Contact our support team within 2 hours of the access failure.
  2. Verification: Provide your booking ID, the locker number, and a brief description (or photo) of the error.
  3. Processing: Once the technical failure is verified by our maintenance team, a full refund will be processed to your original payment method within 5–7 business days.
Note: Refunds will not be granted if the lack of access is due to a user-forgotten PIN, loss of the user's personal device, or damage caused to the locker by the user.

Pro-Tips for Implementation:

  1. Signage: Place a QR code near the lockers that links directly to a "Report an Issue" form.
  2. Terms of Service: Ensure users "Check a Box" agreeing to this policy before they pay.

Would you like me to draft a short "Report a Problem" form or a quick automated email response for these refund requests?